Community

Einars Melderis 2 days ago Questions

Has anyone put an AI chatbot on their store's support?

Following on from my support question: has anyone here let an AI answer customers directly, on chat or by email?

What does it handle on its own, when does it hand over to a person, and did customers notice or mind? I would also like to hear from anyone who tried it and switched it off again.

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Einars Melderis 2 days ago Questions

How do you handle customer support as a small team?

Email, chat, Instagram messages, the occasional phone call. When there are two or three of you, who answers what, and how fast do you promise to reply?

Do you use a helpdesk tool, or is a shared inbox enough at the start?

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Valdis Strautins Verified 3 days ago Questions

Shopify, WooCommerce or something else: what does your store run on?

And knowing what you know now, would you choose it again?

Asking because so many questions come down to the platform in the end: what an app costs, what you can change in checkout, how hard a migration would be. It helps to know who is on what.

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Rainers Leitarts Verified 3 days ago Questions

Where has AI actually saved you time in your store?

Not in the demo, in the daily work. Product descriptions, replies to customers, sorting reviews, ad variations, cleaning up a product feed, translating the store into a second language.

Which tasks have you handed over to AI for good, and which did you try and take back? A rough idea of the time it saves helps, and so…

How do you pick your free shipping threshold?

The rule of thumb is to set it somewhere above your average order value, so people add one more item to reach it. But shipping costs have gone up for most of us, and the right number for a store selling €15 items is not the same as for one selling €150 ones.

How did you set yours? Have you ever moved it, and what happ…

Has anyone put an AI chatbot on their store's support?

How do you handle customer support as a small team?

Shopify, WooCommerce or something else: what does your store run on?

Where has AI actually saved you time in your store?

How do you pick your free shipping threshold?

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